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The organisation endeavours
to be sensitive to the needs of users and of potential users and
is aware that many of the activities
provided are in the pilot stage of development.
Invaluable information
is gained from listening to users and frontline workers, this
is used to plan new work and influence policy
in the fields of community development and health, both locally
and nationally.
A number of different methods are used to identify
successes and learning points, including annual surveys, community
conferences,
questionnaires, regular user group meetings, staff meetings, monitoring
the number of people (including their health problems) using the
services and confidential discussions.
Our organisational structure
has built-in accountability to the paid managers, to the Trustees,
to the funding bodies and to the
wider learning environment in the voluntary sector, the health
service and local government.
For much of the work the funding
bodies require quarterly monitoring reports. We are constantly
working at developing performance
indicators, which reflect the qualitative as well as the quantitative
outcomes of a holistic approach to addressing health inequalities.
For
monitoring details on particular aspects of our work, eg, use of
the Fitness Suite, or HealthWORKS, please contact the Finance and
Monitoring Officer.
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